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Refund Policy
1. Digital Products – No Refund Policy
All digital products, including e-books, templates, courses, and any other downloadable content, are non-refundable. Due to the nature of digital products, once purchased, they cannot be returned or exchanged. If you encounter any issues accessing your purchase, please contact our support team at hello@marymasamo.com.
2. Consulting Services Refund Policy
We strive to deliver value through our consulting services. However, we understand that situations may arise requiring a refund or rescheduling. Our policy is as follows:
A. Cancellations & Refunds:
● 24-Hour Cancellation: Clients can cancel or reschedule a consultation at least 24 hours before the scheduled appointment for a full refund or credit towards a future session.● Less than 24 Hours Notice: Cancellations made within 24 hours of the scheduled session are non-refundable but can be rescheduled at no additional cost.● No-Shows: If a client does not show up for a scheduled consultation without prior notice, the session is considered forfeited, and no refunds will be issued.
B. Service Satisfaction:
If you are dissatisfied with your consultation, please reach out to us at hello@marymasamo.com within 48 hours of your session. While we do not guarantee refunds, we will work with you to find a suitable resolution.
3. General Terms
● Refund requests must be submitted in writing to hello@marymasamo.com.● Refunds will be processed within 5-10 business days once approved.● We reserve the right to update this policy at any time.
For any questions or concerns, please contact us at hello@marymasamo.com.
